Internal Care Coordinator

Are you a TEAM player? A great communicator? Organized & Efficient?  Are you looking for a positive environment where you can learn and grow? If this sounds like you and you have scheduling and office experience, we are looking for you!

Comfort Keepers ® is the premier provider of in-home care services and is a rapidly growing organization. Customer service is at the heart of what we do and strive to ensure that our Clients and Caregivers always have a positive experience!

Comfort Keepers mission is to provide our clients with the highest level of quality of life that is achievable. We are committed to providing the highest quality of care in the most professional manner possible. We are an independently owned and operated franchise business with over 500 offices internationally.

Essential Functions: 

• Responsible for scheduling home visits
• Responsible in managing the ongoing details of coordination including problem resolution, up selling, quality assurance, anticipating needs, advising families, directing field staff, and following up after new field staff is assigned. 
• Responsible for attending weekly staff meetings with your team
• Coordinates care with the CCA, ECC, family members, and other care providers.   
• Tracks, scrutinizes and processes all daily care logs, and audio notes on a weekly basis 
• Resolves scheduling challenges 
• Participates in on-call rotation. While on-call, handles all client, caregiver, and scheduling issues that occur. 
• Completes special projects as assigned. 

Qualifications:

• Two years scheduling experience and/or training; or equivalent combination of education and experience. Knowledge of scheduling in-home care and/or health care a must.
• As we are sometimes working with hearing impaired Clients, excellent command of the English language is required       
• Requires proficiency in word processing and computer skills (Office, Excel, Word, Outlook, Internet)
• Associates degree preferred

Benefits:

• Full Benefits: Health Insurance, Dental and Vision Plans Available
• Competitive Pay
• 401k
• Paid Time Off
• Hands on Training
• Friendly, Respectful and Supportive Staff 

Working Environment: 

• Office Environment, non-remote
• Sunday - Thursday
• On Call 2-3 nights per week. 

Salary: DOE

This job description is not intended to be all-inclusive.  The employee will be expected to perform other reasonable related duties as assigned.

 For immediate consideration, submit your resume to [email protected] today!