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Client Care Advocate

Are you looking for a career helping others? Looking for a company that values passion and rewards its employees with great benefits? Your search is over - Comfort Keepers is where you belong!

Under the general supervision of the General Manager/Owner, provides continuity of care for clients after referral.  Facilitates the provision of in-home care and support services to clients. Arranges for the uninterrupted continuing care of the client.  Assists in the organization of family resources for the effective care of the client. Routinely interacts with other personnel as well as clients, family members, community providers/ referral sources, insurance companies, care managers, and other third party payers.

Qualifications:

  • High School diploma or GED and at least two years experience in a health care setting.
  • Experience in coordinating health care preferred.  Higher education is a plus.  AS/BS degree in social work or similar field desired.
  • Must possess and demonstrate excellent communication skills as well as positive professional, business image.

Essential Functions:

  • Assesses prospective clients after referrals are made to introduce Comfort Keepers.
  • Establishes initial client records.
  • Visits clients to keep abreast of client’s condition and environment at monthly.
  • Responsible for determining type and duration of services necessary to meet client needs. 
  • Assist in matching caregiver qualifications and availability to clients needs.
  • Supervises caregivers and completes performance appraisals for caregivers at specified intervals.
  • Contacts clients and caregivers for follow-up on service delivery and determine satisfaction of services.
  • Serves as a liaison between the client, caregiver, scheduling and human resources manager
  • May serve on committees and participate in the development of systems to improve care coordination.
  • Participates in on-call rotation as assigned.  Participates in client conferences as needed.
  • May interface with other community resources to assure that client needs are adequately addressed.

This job description is not intended to be all-inclusive.  The employee will be expected to perform other reasonable related duties as assigned.

Knowledge, Skills, Abilities:

  • Excellent verbal and written communication, time management, and organizational skills.
  • Positive professional, business image
  • Proficient computer skills (Office, Excel, Power Point)
  • Client-centered service experience and ability to work with diverse populations
  • Detail-oriented
  • Self-manager/self-motivated
  • Excellent interpersonal skills and ability to persuade others
  • Knowledge of local and statewide social service providers
  • Ability to work flexible hours required, some evenings and weekends
  • Ability to be flexible and to prioritize in complex situations.
  • Decision-making skills and ability to handle pressure
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