Under the direction of the Owner, the Client Care Manager is responsible for client relationship management and customer service, ensuring that clients receive the highest quality of care and are exceptionally satisfied. The CCM is responsible for orchestrating, monitoring and supervising the care as well as communicating the care coordination details to all team members, other providers, client (s) and family members. Is responsible for training and supervision of all field staff delivering care. The CCM is also responsible for the client admission process, assisting the Scheduler(s) with preparation of the weekly schedule as well as conflict resolution regarding service delivery.
This is a full-time Exempt position. Office hours are M-F 8:30am to 4:30pm. Some early mornings, evenings and weekends required.
Qualifications & Experience:
High School diploma/GED required. College degree in a related field preferred. 2-3 Years Management experience in healthcare industry or small business preferred. Knowledge of office procedures and home care industry a plus.
Requires proficiency in Microsoft Office Products. Will need to master additional software including eRSP, calendar sharing and additional computer systems applicable to job functions.
Must possess exceptional customer service skills, problem solving, time management and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously. Attention to detail is essential. Excellent telephone, written, speech, and a communication skills are necessary. Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.
Working Enviornment & Physical Demands:
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to drive, sit, lift, stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift and or move up to 25 pounds. Extended time at a computer work screen and on the telephone required.
This position is open at our Holland Office, located at 837 Maple Ave #20, Holland, MI 49423, our office serves the Grandville, Holland, Macatawa, Hudsonville, Jenison, Jamestown, Saugatuck, Zeeland, Grandville, Hamilton, Douglas, and Fennville, MI. Learn more here: http://holland-300.comfortkeepers.com/home/careers