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Client Care Scheduling Coordinator Racine

Under the supervision of the Senior Client Care Manager, the Client Care Coordinator provides continuity of care for clients after referral. He/She facilitates the provision of in-home care and support services to clients. He/She arranges for the uninterrupted continuing care of the client. He/She assists in the organization of family resources for the effective care of the client. He/She routinely interacts with other personnel as well as clients, family members, community providers/referral sources, insurance companies, care managers, and other third party payors.

Qualifications:

  • Minimum High School Diploma or GED required.
  • Minimum of one to three years of experience in a like position required.
  • Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
  • Ability to work in the field, operate a motor vehicle, have a current, valid driver’s license and be insurable.
  • College diploma in Nursing, Medicine, Business or relevant related field preferred.
  • Previous experience in customer service or sales.
  • Solid understanding of Microsoft Windows software preferred

Essential Functions:

  • Takes accurate referral/service request information by phone. Sells prospects on services and schedules home visits.
  • Serves as a liaison between the client, caregiver and scheduler.
  • Contacts clients and caregivers for follow-up on service delivery and determines satisfaction of services.
  • Processes data necessary to establish initial client records, services, files and initiate invoicing.
  • Assists in determining type and duration of services necessary to meet client needs. Quotes bill rate based on service provided.
  • Schedules shifts and hours by matching caregiver qualifications and availability to clients needs.
  • Communicates new assignments and/or schedule changes to caregivers and clients.
  • Processes either manually or via computer, the data necessary to initiate accurate payroll and billing processes.
  • *
  • Assists in matching caregiver qualifications and availability to client needs.
  • Participates in on-call rotation as assigned. During on-call, visit prospective clients/client’s condition and environment at least monthly. Participates in client conferences as requested by supervisor.
  • Performs other administrative tasks as assigned.
  • This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Knowledge, Skills, Abilities:

  • Must possess and demonstrate excellent verbal and written communication, time management, and organizational skills.
  • Positive professional, business image.
  • Proficient computer skills (Office, Excel, Power Point)
  • Client-centered service experience and ability to work with diverse populations
  • Detail-oriented
  • Self-manager/self-motivated
  • Excellent interpersonal skills and ability to persuade others
  • Knowledge of local and statewide social service providers
  • Ability to work flexible hours required, some evenings and weekends
  • Ability to be flexible and to prioritize in complex situations.
  • Decision-making skills and ability to handle pressure


Working Environment:

  • Office environment. Does require travel in personal vehicle to visit clients and caregivers.
  • Position Physical Demands:
  • Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight. Extended time at a computer work screen and on the telephone requires vision and hearing abilities. Maybe required to provide services to clients, so would need to be able to lift up to 25 pounds.
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