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Client Care Coordinator

Comfort Keepers of Fredericksburg is seeking a Client Care Coordinator to join our team!

In this role you will assist in providing continuity of care for clients after referral. Specifically, facilitating the provision of in-home care and support services to clients to insure the uninterrupted care of the client. You will routinely interacts with clients, family members, community providers/referral sources, insurance companies, care managers, and other third party payers.

Benefits:

  • Flexible Schedule
  • Ongoing Training
  • Supportive and Rewarding Work Environment
  • Supportive Staff Available to Assist You
  • Growing Company with Opportunity to Advance

Responsibilities:

  • Establishes and maintains clients records following regulatory requirements and company standards and policies
  • Visits prospective clients/clients families after referrals are made to introduce Comfort Keepers' services
  • Determines type and duration of services necessary to meet client needs. Quotes bill rate based on service provided
  • Contacts clients and caregivers for follow-up on service delivery and determine satisfaction of services
  • Serves as a liason between the client, caregiver, scheduler and human resources coordinator
  • Participates in on-call rotation as assigned. Participates in client conferences as requested by supervisor
  • Assists in matching caregiver qualifications and availability to clients needs.

Qualifications:

  • Associates or Bachelors degree preferred
  • Experience in coordinating health care preferred
  • Excellent computer and Microsoft Office skills
  • Must possess and demonstrate excellent verbal and written communication, time management, an aptitude for sales and organizational skills
  • Professional dress, speech, and behavior
  • Strong understanding of the sales process
  • Knowledge of local and statewide social service providers
  • Ability to work flexible hours ie some evenings and weekends required

Join our team of Comfort Keepers in Fredericksburg, VA today! 

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